Refund policy
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Terms of Sale
Returns, Exchange & Refund Policy
Last Updated: 18th September, 2026
1.Overview
All products sold on ANARI JEWELS ("we," "us," "our") are handmade and/or designer imitation jewellery. Due to the delicate, hygiene-sensitive, and often one-of-a-kind nature of these items, this policy governs all returns, exchanges, and refund claims. By placing an order, the customer agrees to the terms below.
2.No Returns or Exchanges for Subjective Reasons
Orders are final sale and are not eligible for return, exchange, or refund for reasons including but not limited to:
- Change of mind
- Incorrect size ordered by the customer
- Colour, finish, or shade variation from product photography (natural variation occurs due to lighting, screen calibration, and handcrafted production)
- Personal dissatisfaction with style or fit
We strongly encourage customers to review product descriptions, size guides, and images carefully before purchasing.
3.Eligible Claims: Transit Damage & Missing Items
We accept claims only for the following two circumstances:
| Claim Type | Description |
|---|---|
| Transit Damage | The product arrives broken, chipped, tarnished, or otherwise physically damaged due to shipping/handling. |
| Missing Item(s) | One or more items from the order are absent from the package upon delivery. |
Reporting Window: All such claims must be reported within 24 hours of the delivery timestamp shown by the courier/tracking system. Claims raised after this window will not be accepted, without exception.
4.Mandatory Unboxing Video Requirement
To protect both our customers and our business from fraudulent claims, a valid unboxing video is compulsory for any damage or missing-item claim.
Video Requirements:
- Must be continuous and unedited — no cuts, pauses, or splicing
- Must begin before the sealed outer shipping package is opened, showing the shipping label / AWB number clearly
- Must show a full 360° view of the outer package (all sides, checking for external damage)
- Must continuously capture the opening of the outer package through to opening the inner product box/pouch
- Must clearly show the product and any damage/shortage at the time of opening
Important: Claims submitted without this unedited unboxing footage, or with footage that shows any editing, cuts, or gaps, cannot be reviewed or processed under any circumstances. We recommend every customer record this video as standard practice when receiving jewellery orders.
5.How to File a Claim
- Email customercare@anarijewels.com
- Include:
- Order number
- Unedited unboxing video (as described in Section 4)
- Clear photos of the damaged item/packaging
- Our team will review and respond within 7 business days.
6.Resolution Process
Once a claim is verified as genuine:
- First Priority — Exact Replacement: We will dispatch an identical replacement piece at no additional cost.
-
If Out of Stock: The customer will be offered, at their choice:
- Store Credit equal to the order value (valid for 12 months), or
- Full Refund to the original payment method, processed within 7 business days.
No claim will result in both a replacement and a refund/credit.
7.Non-Eligible Damage
The following are not covered under this policy and will not qualify for replacement, credit, or refund:
- Damage occurring after delivery due to customer handling, wear, storage, or misuse
- Natural tarnishing, colour fading, or wear-and-tear from regular use (common with imitation/plated jewellery over time)
- Allergic reactions to metal alloys or plating materials
- Claims made without the mandatory unboxing video
- Claims reported after the 24-hour window
8.Order Cancellations
- Orders may be cancelled only before dispatch. Once shipped, the order is subject to this Returns Policy in full.
9.Care Instructions & Warranty Disclaimer
Imitation jewellery is delicate by nature. We recommend avoiding contact with water, perfume, and sweat, and storing pieces in a dry pouch when not in use. We do not offer a warranty against tarnishing, discoloration, or wear resulting from normal use, as these are inherent characteristics of imitation/plated jewellery and not manufacturing defects.
10.Governing Law & Compliance
This policy is governed by the laws of India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Any disputes shall be subject to the exclusive jurisdiction of the courts at Vadodara, Gujarat.
11.Policy Amendments
We reserve the right to amend this policy at any time without prior notice. The version in effect at the time of order placement will govern that transaction.
12.Contact Us
For any questions regarding this policy:
📧 customercare@anarijewels.com